Calculate a social media marketing ROI measurement the C-suite will understand 1

Marketers need to do a better job connecting the dots between their organization’s budget and resource investment, and substantive results: Cost-per-lead, cost-per-conversion. They need to apply social media marketing to the sales funnel, along with any other marketing activities. And they need to demonstrate how social marketing contributes to retention and the lifetime value of customers. So, how to get started calculating ROI? More…

Get your marketing in “the state” — 2013 news trends can empower marketing Reply

Remember that marketing is not just about selling, it’s about educating. So the sooner you know the trends – and we don’t think these are just trends – the easier it will be to educate your customers through strategic content about what value you can bring them. Incorporate these three takeaways into your marketing program and you’ll find yourself on the cutting edge. More…

The opposite of ROI: Are you putting your business in jeopardy by being a social media late adopter? 2

The cost of doing nothing, or not enough, should scare businesses more than the commonly referenced downsides to social media. If your customers, prospects and competitors are active on social media, not being active yourself is like choosing to not have a telephone or email account. More…

Social Media ROI

Myths and metrics: How do you measure social media success? 3

Social marketing is just marketing. Its fundamentals are not different, and neither should its metrics be. In fact, its ultimate success should be determined the way every other marketing effort should be: by ROI. More…

infographic

An infographic on how to use infographics in marketing! 1

Infographics are the hottest new trend in marketing. Because they contain helpful, easily consumable information in a visually entertaining form, they are perfect for social sharing. So to tell you a little more about infographics, how to use them and how to get started… well, how about an infographic on infographics?!
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Spring social media into action as a reputation manager Reply

Social media can be a chance to let your customer service skills shine Also, it’s a way to get your name and values out there on your own terms – not just when something “happens.” Showing you are proactive, have a stance and respect feedback will give customers who might be offering less-than-positive comments proof that you are professional and will help solve their problems if you are given an opportunity to do so. More…

Your marketing should be about “their” outcomes, and not about “you” 26

Your potential customers just want to know what problems you can solve for them, or what benefits and results you’ll deliver. So in your marketing, tell them exactly what outcomes they can expect from your product or service! Your social media and content marketing should answer these questions. More…

Twitter is like handing out leaflets in Venice, and other social media musings 1

Twitter to me feels like an open air merchant market in a public square (specifically, I imagine the Piazza San Marco in Venice). Facebook feels like an open house where you’ve put up pictures, made it homey, and friends stop by regularly to chat. LinkedIn reminds me of a giant Chamber of Commerce mixer. I find these mental visuals helpful when I’m trying to decide how best to position a message, post or strategy to fit each network. Do you anything similar? More…

bored businesswoman

Business isn’t thriving? How’s your marketing? Reply

If your marketing needs work, you can’t wait until business gets better before you do something about it! The ways that people find businesses, how they interact with them, and what they expect from them are changing in a very fundamental way. You need to be where your customers are before another business earns their loyalty — and as it happens, your customers most likely are on social media now. More…

What content marketing and Muhammad Ali have in common 1

Professional writers approach your challenge in communicating to customers as a problem that they, with writing and storytelling, can solve. They use written content and other forms to entertain, educate, tantalize, and persuade. When it’s posted on your company’s Facebook, Twitter, Google+ or LinkedIn page, their writing can be a welcome, open door to your personalized space in the marketplace – your website. More…